Terms of service
Last Updated: 28/5/26
1. Introduction
These Terms and Conditions govern your use of the StarTails website (startails.co.uk) and the purchase of products from StarTails Ltd.
By using our website or placing an order, you agree to these terms.
2. Definitions
• “We”, “us”, “our”: StarTails Ltd
• “You”, “customer”: The person placing an order
• “Products”: StarTails dog supplements and related items
• “Website”: startails.co.uk
3. Ordering
3.1 Order Acceptance
All orders are subject to acceptance by us. We reserve the right to refuse any order.
3.2 Order Confirmation
You’ll receive an order confirmation email. This does not mean your order has been accepted - acceptance occurs when we dispatch your order.
3.3 Pricing
All prices are in GBP. Prices are subject to change without notice, but changes won’t affect orders already placed.
3.4 Payment
Payment is required at time of order. Payments are processed securely through Shopify Payments.
3.5 Stock Availability
Products are subject to availability. If an item is unavailable, we’ll contact you with options (substitute, refund, or wait).
4. Delivery
See our Shipping & Delivery Policy for full details.
We aim to dispatch orders within 2-5 working days. Delivery times are estimates and not guaranteed.
5. Returns & Refunds
See our Returns & Refunds Policy for full details.
We offer a 30-day money-back guarantee.
6. Product Information
6.1 Accuracy
We strive for accuracy in product descriptions but cannot guarantee they are error-free. Images are for illustrative purposes.
6.2 Intended Use
Our products are intended as complementary supplements for dogs. They are not medication and do not replace veterinary care.
6.3 Feeding Guidelines
Follow the feeding guide on product packaging. Consult your vet if your dog has health conditions.
7. Limitation of Liability
7.1 To the extent permitted by law:
We are not liable for:
• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or data
• Damages exceeding the amount you paid for the product
7.2 Nothing in these terms excludes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law
8. Intellectual Property
All content on our website (text, images, logos, designs) is owned by StarTails Ltd and protected by copyright.
You may not use, reproduce, or distribute our content without written permission.
9. User Conduct
You agree not to:
• Use our website for illegal purposes
• Attempt to hack, damage, or interfere with our systems
• Post harmful, offensive, or inappropriate content
• Violate any applicable laws
10. Privacy
Your use of our website is also governed by our [Privacy Policy].
11. Changes to Terms
We may update these terms. Continued use of our website after changes means you accept the new terms.
12. Termination
We reserve the right to terminate or suspend your access to our website at our discretion.
13. Governing Law
These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of English courts.
14. Severability
If any provision of these terms is found invalid, the remaining provisions remain in effect.
15. Entire Agreement
These terms, together with our Privacy and Returns policies, constitute the entire agreement between you and StarTails Ltd.
16. Contact
Questions about these terms? Email: hello@startails.co.uk
Address: StarTails Ltd, 167-169 Great Portland Street, 5th floor, London, W1W 5PF
Company Registration: 16948594